Privacy Policy 5ers – Our Commitment to Protecting Malaysian Player Data

5ers ("we", "platform") is the data controller responsible for the personal information you provide to us when using the services on the 5ers.my website. This Privacy Policy describes our privacy practices and applies to all users who register, browse, or use any part of the 5ers platform.

This Privacy Policy has been drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards. We believe that privacy is a fundamental right of every individual, and 5ers takes this responsibility seriously as the cornerstone of the trust we have built with our player community.

5ers collects various types of personal information to ensure the services we provide are safe, compliant, and of the highest quality. The information we collect includes:

Personal Identity Information:

• Full name as it appears on your official identification document
• Malaysian Identity Card number (MyKad) or passport number for foreign nationals
• Date of birth for age verification purposes (18 years and above)
• Current residential address in Malaysia
• Photos of your identification document (for the KYC – Know Your Customer process)

Contact Information:

• An active and verifiable Malaysian mobile phone number
• A valid and accessible email address

Financial Information:

• Details of the payment methods used (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX Maybank2u, CIMB Clicks)
• Records of deposit and withdrawal transactions in MYR (RM)
• Financial activity history within the platform for compliance and fraud prevention purposes

Platform Usage Information:

• Gaming history, bets placed, wins, and losses
• IP address, device type, operating system, and web browser used
• Login session information, including time and location
• Feedback, complaints, and communication records with the 5ers support team

5ers collects your personal data through several different channels, all with your knowledge and consent:

• Account Registration: Information you provide when creating a new account at 5ers
• KYC Verification Process: Documents you upload for identity verification purposes as required by law
• Financial Transactions: Data collected during deposit and withdrawal processes via Malaysian payment methods
• Platform Usage: Data automatically generated when you use the 5ers website and games
• Communications: Information you share when interacting with the 5ers customer support team
• Cookies & Tracking Technologies: Data collected through cookies and similar technologies when you browse the 5ers platform

5ers uses the personal data collected for the following legitimate and necessary purposes:

• Account Management: Securely creating, maintaining, and managing your account on the 5ers platform
• Identity Verification (KYC): Verifying that you meet the age and nationality eligibility requirements under applicable law
• Transaction Processing: Processing deposits and withdrawals through your preferred Malaysian payment method
• Fraud Prevention: To identify and prevent fraudulent activity, money laundering, and platform abuse
• Legal Compliance: To fulfil reporting and compliance obligations to the relevant authorities
• Customer Support: To provide assistance and effectively resolve enquiries and complaints
• Service Improvement: Analysing usage patterns to improve platform quality and the overall player experience
• Service-Related Communications: Sending important notices related to your account, security, and policy updates
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance

If 5ers wish to use your data for purposes beyond those stated above – such as for promotional marketing communications – we will obtain your consent separately beforehand. You are free to decline or withdraw that consent at any time.

5ers does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, there are limited situations where 5ers may need to share your data with specific parties to ensure the security and smooth operation of our services:

• Payment Service Providers: Transaction details that must be shared with payment processors (Touch 'n Go, GrabPay, DuitNow, FPX, and others) to complete your transactions
• Identity Verification Providers: Third-party KYC services that help us verify identity documents securely and efficiently
• Game Software Providers: Minimum technical information required to be shared with game providers that supply content on the 5ers platform
• Legal Authorities: Information required to be disclosed to regulatory bodies, law enforcement agencies, or courts pursuant to a valid legal order or obligation
• Professional Consultants: Lawyers, accountants, or consultants bound by professional confidentiality obligations in the context of their services to 5ers

5ers implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and 5ers servers is encrypted using industry-standard security protocols
• Stored Data Encryption: Sensitive data stored in 5ers' databases is encrypted using the latest encryption algorithms
• Layered Access Controls: Only authorised personnel who require access to carry out their duties may access player data, with two-factor authentication mandatory for all such access
• Regular Security Audits: 5ers conducts regular security audits and penetration testing carried out by independent security experts
• 24/7 Monitoring: An automated monitoring system that detects and alerts on any suspicious activity or unauthorised access attempts
• Secure Data Backup: Data is backed up regularly to a separate, secure location to ensure continuity of service

Although 5ers takes every reasonable step to protect your data, no security system is entirely foolproof. We encourage you to play your part in protecting your account by using a strong password, not sharing your login credentials, and notifying us immediately of any suspicious activity you notice.

5ers retains your personal data only for as long as is necessary to fulfil the original purpose of collection and to meet applicable legal obligations. Our data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account remains active, plus any additional period required by law
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legislative requirements
• KYC Documents: Retained for 5 years after the business relationship ends, in accordance with Malaysia's Anti-Money Laundering Act
• Activity Logs: Retained for 2 years for security and dispute resolution purposes
• Support Communications: Retained for 3 years for reference and service improvement purposes
• Marketing Data: Deleted within 30 days of you withdrawing your marketing consent

Upon expiry of the applicable retention period, your data will be securely deleted or fully anonymised so that it can no longer be linked to you. The deletion process is permanent and irreversible.

5ers uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the 5ers website. The types of cookies we use:

• Essential Cookies: Required for core platform functions such as secure login and session management. These cookies cannot be disabled without affecting platform functionality
• Functional Cookies: Enables the platform to remember your preferences, such as language and display settings, for a more personalised experience
• Analytics Cookies: Helps us understand how players use the 5ers platform so we can continuously improve the gaming experience
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the platform 5ers. We do not use third-party cookies for advertising purposes without your consent.

As a player 5ers who are based in Malaysia, you have the following rights in relation to your personal data under Malaysia's Personal Data Protection Act 2010 and international best practices:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete data
• Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances permitted by law
• Right to Restrict Processing: You have the right to request restriction of the processing of your data in certain circumstances
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another party
• Right to Object: You have the right to object to the processing of your data for specific purposes, including direct marketing
• Right to Withdraw Consent: Where data processing is based on consent, you may withdraw that consent at any time

To exercise any of the rights above, please contact the Privacy Officer 5ers via email at [email protected] or through the platform's live chat. We will process your request within 30 calendar days. In complex cases, this period may be extended, and you will be notified accordingly.

Platform 5ers is intended exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If we confirm that data belonging to an individual under the age of 18 has been inadvertently collected, we will take the following steps immediately:

• Immediately suspending the account in question
• Delete all personal data belonging to that individual from our systems
• Refunding any deposited funds where applicable
• Notify the relevant authorities where required by law

In operating the platform 5ers, your data may be processed or stored outside Malaysia by the technical service providers or cloud infrastructure providers we use. In such cases:

• We ensure that data transfers only take place to countries or entities that provide a level of data protection equivalent to Malaysian standards
• Appropriate contractual agreements are in place with all recipients of data outside Malaysia to ensure adequate protection
• Data transfers are carried out only to the extent necessary for the effective delivery of services to you
• You will be notified of any significant changes to our cross-border data transfer practices

5ers does not transfer player data to countries that do not provide an equivalent level of data protection. The security of your data is our priority, wherever that data resides.

5ers reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material amendments are made:

• The "Last Updated" date at the top of this document will be revised
• A notification will be sent by email to all registered 5ers members
• A prominent notice will be displayed on the platform for an appropriate period
• Your continued use of the 5ers platform after the effective date of any amendment constitutes your acceptance of the revised policy

We encourage you to review this Privacy Policy periodically. If you disagree with any amendments, you have the right to stop using the 5ers platform and to request account closure with deletion of the associated data.

For any enquiries, concerns, or requests relating to your privacy and personal data on the 5ers, please contact our Privacy Officer through the following channels:

• Privacy Email: [email protected] – for all personal data enquiries
• General Support: [email protected] – for general enquiries about your account
• Live Chat: Available on the 5ers platform – 24 hours a day, 7 days a week in Bahasa Malaysia

We are committed to responding to all privacy-related enquiries within 5 business days. For complex requests such as data deletion or data portability, the processing period may be up to 30 calendar days. You may refer Terms & Conditions or page Responsible Gaming us for more information about the 5ers platform.